Ts and Cs

Terms and Conditions

We’ve tried to keep our Terms and Conditions as clear as possible and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. When you place an order you accept our Ts & Cs (every time you make a purchase) – they might change from time to time, so do check back.

Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in other stores and trading platforms.

Our contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Number and details of the products  you have ordered. You’ll then receive an email recognising receipt of your order. We may then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email and you will receive a full refund of any charges already paid.

Prices and payments

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any). You’ll see all these in your Cart before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to us, we may cancel your order even though you will have received the Order Confirmation email.

Missing, damaged or incorrect orders

We do everything we can to ensure your order arrives at your door complete and in pristine condition. In the unlikely event that the product is faulty or is the incorrect item, please return it to us and a replacement will be dispatched.

Returns policy

We do not accept returns.

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns service as painless as possible.

We will offer an exchange if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a like for like replacment. In all cases we reserve the right to inspect the product and verify the fault.

For a exchange, the product must be in otherwise ‘as new’ condition, complete with the original case and packaging. We will happily exchange it for the same title.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as the CD case, are covered by guarantee for 3 months after delivery.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

This website

We own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not restrict or inhibit the use or enjoyment of it by anyone else.

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the davidlolperry.com website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.

Charles and Lawrence Limited, 2 Wharf Mews, Winchester, SO23 9WW, UK, registered in England No. 04024410.